FAQs:

If you have any other questions that are not addressed above, please contact  reid@wattsphoto.com



“How can I be assured that my credit card transaction is secure?”

 When you click any "Add to Cart" button on this site, you are immediately transferred to eBay's PayPal secure server, which manages everything regarding your shopping cart checkout, and credit card transaction.  So your cred card transaction is as secure on this site as it would be if you were shopping on eBay.

You may also call us at (904)563-2907 and we will be happy to take your order and credit or debit card information over the phone.

Return to Questions


 


Are your prints limited editions?”

 All of our prints that are 11" x 15" and larger are limited edition prints numbered and signed by the photographer. Each edition is limited to a total of 250 individually numbered and signed prints plus at most ten (10) unnumbered signed artists proofs. Each limited edition print is accompanied by a Certificate of Authenticity signed and dated by the photographer.

Return to Questions


 


“What is your return policy?"

We want you to know that each and every purchase is covered by our 30 day 100% money back guarantee. We want you to be totally satisfied with your purchase and enjoy displaying our artwork in your home or office. If this is not the case just return the artwork to us within the first 30 days of ownership and we will refund your money, regardless of whether you made your purchase over the Internet, over the phone or in person.

Additional details: This warranty does not apply to pieces that were altered, modified, reframed or rematted by someone other than Reid or Therese Watts. Your piece must be in like-new condition when we receive it. Shipping and handling costs are not refundable. If you have purchased multiple pieces from us and wish to return them for a refund you need to ship your pieces back to us all at the same time, preferably in a single package. Your return needs to be insured and trackable. Each return must be preceded by communication with us, either by phone or email, notifying us that a return is coming. Returns for which we have not been notified, and returns that have not been approved by us, will be returned to sender. Our policies are subject to change at any time without notice.

Return to Questions


 


“How can I be assured that my photograph will not fade?”

We only use top-of-the-line fade-resistant acid-free materials from top suppliers.  Tests by suppliers and independent labs indicate that our photographs should not fade for decades, even centuries, when properly framed and matted and displayed in normal indoor environments. None of the prints we have produced to date using these suppliers has shown any signs of fading whatsoever.  However, we realize that this is a concern among some of our customers, so we are offering a 36 month fade-free warranty on all of our matted and framed works.  If you find that one of the matted or framed pictures you purchased from us has faded within the first 36 months of ownership, just return the artwork to us and we will ship you a new piece right away. This warranty will be honored whether you made your purchase over the Internet, over the phone or in person.

Additional details:  Since inferior materials used for framing can damage your artwork, this warranty does not apply to pieces that were altered, modified, reframed or rematted by someone other than Reid or Therese Watts. Your return needs to be insured and traceable.  Each return must be preceded by communication with us, either by phone or email, notifying us that a return is coming. Returns for which we have not been notified, and returns that have not been approved by us, will be returned to sender. Our policies are subject to change at any time without notice. 

Return to Questions


 


"Why are your matted print envelopes so thick?"

We only use top quality archival material mat and mount boards.  We do not use inexpensive paper mats.  All of our mats are either 100% cotton rag mat or Bainbridge Artcare Alphamats, and many of our rag mat offerings are beautiful 8-ply thick mats which help to add depth to the picture.  The mount boards are either  1/8" or 3/16" archival foam.  These products help protect your fine art purchase for many decades.

Return to Questions


 


"What color mat will my online order ship with?"

All online orders ship with matting in a shade of white.  We select a shade of white that best complements each photo selection.  Our 4-ply matting has either a white or black core. (The core color is the color of the bevel.)

At our shows, some photographs are available with mat colors other than white, but these choices are not available online.  However, if you wish a black mat instead of white please call us about availability.

Return to Questions


 


"What is the difference between the 8-ply and 4-ply matting that you offer?"

All of our mats are archival quality.  The matting material we use is the same type used by museums and helps to protect the photograph.

All of our 8-ply mats are 100% cotton, known in the trade as rag mat.  The core of rag mat is always a solid uniform color.  You can tell an 8-ply mat by its thickness.  It is twice as deep as a 4-ply mat and gives the photograph a shadowbox effect.  These are the best mats money can buy.

Our 4-ply mats are either alpha-cellulose (Alphamat) or rag mat.

Our alphamats typically have a white core, but we also use some with black core.  The surface textures may differ between different shades of white.  The color differences are subtle, but add character to each picture. 

Our 4-ply rag mat is a bright white.  (Call about availability of black.)

Return to Questions


 

 

"Why don't you offer frames for your 8x10 and 11x14 matted show prints?"

As a result of your requests, we now bring a limited number of 8x10 and 11x14 frames to shows.  If you see a print and frame you like, we can easily change out the photograph for you.   

We previously did not carry frames for 8x10 and 11x14 matted prints since they are readily available in many craft, department, and discount stores, and most customers who purchase these size prints intend to frame the item themselves.  

Self-framers should try to select a frame that can hold our quality mats and mounts.  A good minimum depth is 3/8" to 7/16".  The materials in our matted show prints are top quality and will help protect your purchase.  You should use them when you frame your picture.  However, we mount the picture to the mat in order to allow you to easily substitute a thinner mount board should that prove necessary to fit into a ready-made frame.

Return to Questions


 

 

"Did you take these pictures yourself?"

All pictures sold on this website or at any of the shows attended by Watts Photographic Images, were taken by either Reid or Therese Watts personally.  Each photograph we sell is personally signed by the photographer who took it.

Return to Questions


 

 

"How can I buy a print I saw at one of your shows?  It's not on your web-site."

If you saw it at a show but can't find it on the web-site, please phone us and tell us the show location and approximate show date.  The print is likely to be available.

At shows, I often offer featured prints in more than one type paper, so call to assure you receive the photograph printed exactly as the one you viewed at a show.

Return to Questions


 

 

"Where are you located?"

 We are located in Lexington, South Carolina.

Return to Questions


 

 

"Do you have a studio?"

 No.  The best way to see our works in person is at a public show or exhibition.  Once you see our work in person, we're confident you'll feel no hesitation to buy from our web gallery.  The actual prints have a much higher resolution and color gamut than what can be represented on the web.

Return to Questions


 

 

[Wattsphoto home]  [Birds]  [Mammals]  [Reptiles/Amphibians] 
[Flowers]  [Carolinas]  [Country]  [Sea]  [Seaside]  [Ski]  [Wetlands] 
[Northeast]  [West/Southwest]  [Alaska/Western Canada]  [European] 
[Tropics and Palms]   [South America]  [Antarctica]  [Monochrome]
[Product and Purchase Information]  [FAQ's]  [Care]  [Quotes and Testimonials] 
[Navigation Tips]  [Exhibition Information]  [About the Photographer]

All photographs are available for sale.  Click Here for more information. 

Photographs available on canvas or aluminum by special order.  Call for details.

(904) 563-2907   reid@wattsphoto.com

All photographs appearing on this web site are the property of Reid and Therese Watts and are protected under  United States and International copyright laws.   

The photographs on this site may not be reproduced, stored, or manipulated without the written permission of the photographer.

Wattsphoto Logo
Copyright © 2006 Reid and Therese Watts, Progeny Ventures and its licensors.  All rights reserved.